Whitepapers, Research and Articles
Download the latest Intrepid research on challenges, trends and opportunities in learning.
Make Informal Learning a Productive Reality in Your Organization
We are clearly experiencing a technology renaissance that is creating exciting possibilities for learning and its ability to transform individuals and organizations.
Achieving Customer Satisfaction
Learning and customer satisfaction are two absolute requisites for business success. But a number of companies don't fully understand the delicate -- yet
direct -- relationship between these two crucial variables. In the following article, Kevin Oakes, CEO of the Institute for Corporate Productivity (i4cp), the world's largest vender-free network of corporations focused on building and sustaining highly productive, high-performance organizations, explains this all important linkage. Indeed, Oakes talks about how companies can set up and implement teaching and training programs for customers in order to engender trust and loyalty while fortifying long-term revenue streams at the same time.
Get Onboard or Get Left Behind
Onboarding has emerged as a powerful piece of the talent life-cycle in recent years, and for good reason. Aberdeen's research has found that nearly nine in 10 (86%) of organizations indicate that an employee makes their decision on whether or not to stay with the company long term within the first six months. Laying a strong foundation at this fragile point in the new relationship between employer and employee is imperative if companies are to recoup the significant investment they make in hiring. Effective onboarding addresses not only the efficient management of forms and tactical new-hire activities, but also engaging and teaching new employees how to be productive members of the team. Done right, it lays the foundation for long-term success and a career built on ongoing learning.
Ready, Online, Get Set – Onboarding 2.0
Gone are the days (or so they should be!) of simply showing a new hire her desk, the coffee machine, and then sending her off to a generic 3-hour employee orientation. Today's business environment demands a more relevant, flexible, comprehensive and continuous onboarding experience.
Learn more about how you can improve engagement, productivity, retention, and your bottom line by acclimating new or transitioning employees effectively.
Using Informal Learning to Help Channel Partners Prosper
Channel enablement isn’t that different from sales enablement—you want to expedite getting the right product or service information into the right person’s hands at the right time to promote greater productivity and profits. It’s just a variation on a “go-to-market” strategy. An effective channel partner learning and development program can play a significant role in driving business growth for you and for your channel partners.
Can Learning Help You Score The Next “Big Innovation” For Your Organization?
In the midst of “The Learning Decade”, the United States is in the business of innovation. Companies are working harder than ever to educate their employees and customers as a gateway to longevity. Learn about the five key factors that must be considered in order to effectively deliver the revenue-producing innovation.
Learning How to Sell Well in the 21st Century
The role and responsibilities of the enterprise-level sales force is changing—and fast. And the new job description is based on innovation, as well as nimble technology-based learning and knowledge.
Research: Use of Technology-Enabled Informal Learning to Improve Sales Effectiveness
This study of 110 professionals across learning, sales and marketing functions reveals where, why and how well technology-enabled informal learning is used – and where it is best used – as part of both a broad learning strategy as well as to improve sales effectiveness.
Moving Toward 2020 – The Learning Decade
Discover how learning can be a key lever for solving our most vexing business challenges: returning to growth in a post-recession world; boosting top line revenue in the face of shorter business cycles; meeting the performance challenges globalization presents; and sparking the kind of innovation that drives competitive advantage.
Virtual Instructor-Led Training: Powerful, not PowerPoint
With the help of Intrepid Learning Solutions, Autodesk migrated instructor-led product training to synchronous, virtual training for hundreds of geographically dispersed learners in a matter of weeks.
Virtual Instructor-Led Training: Live Interaction Engages Learners
vILT may soon jump to the head of the eLearning class thanks to advanced software that
provides learners with much higher levels of live interaction. If your company is not using this
effective training tool, or if you haven’t succeeded with it, you are missing out.
Educational Marketing: A New Strategy for Building Customer Loyalty
Educating customers about products and services has long been a priority for leading companies.
But new Internet-based approaches now enable them to develop far deeper customer
relationships through ongoing education and information sharing. You can too by applying our
five critical success factors to your marketing challenge.
Mobile Learning: The Time is Now
The use of pocket-sized communications devices to enhance learning has tantalized training
executives since the first cellular phone was introduced. But when it comes to adopting mobile
learning initiatives, many are still preaching wait-and-see. There are some compelling reasons for
you to reassess the conventional wisdom.
Get Lean. Get Aligned. Get Going
What you actually spend to deliver training might surprise you. If you do know the number, are the benefits your company reaps worth the investment?
Transforming Training Execution: Reducing Cost and Improving Performance
Discover the top 6 challenges facing learning executives today and what you can do to overcome them. Learn how to reduce delivery costs, improve performance, and focus learning to the needs of your clients and your business.
Sales 2.0: Shifts in Web Technology, Sales Performance and Learning
Learn how the Sales 2.0 selling and learning model can help you close deals faster, reduce costs, and satisfy even the savviest of customers.
Assess Learning Performance: How to Drive Cost Out of the Learning Organization
Tough times require tougher choices. Learn how to benchmark your organization to pinpoint where to cut costs without sacrificing value.
Frontline Management Training for Business Results
Discover the key skills and competencies new first level managers need to be successful. Learn how to develop a talent-driven solution that increases employee morale, retention and performance.
The State of Sales Training 2009
An organization's sales force drives the bottom line and effective sales training is the bedrock of a successful sales program. The ASTD/Intrepid/i4cp State of Sales Training Study explores how today's organizations are approaching sales training and sheds light on opportunities that organizations are missing to optimize those approaches or consider new ones. The data included in the report provides new insight into the current and future state of sales training globally. Based on a survey of more than 500 experts, the ASTD/Intrepid/i4cp study will equip you with the statistics to inform important sales training decisions, provide you with a background on the current sales training environment, and give you policy recommendations that can get you started on the road to success now.
