Intrepid’s Holistic Learning Framework – Social Learning

Configure learning programs that deliver the right mix of learning modalities and formats to meet your learners’ diverse needs—and your key business goals.

Today’s most successful learning organizations typically utilize a blend of all three learning modalities:

What is Social Learning?

Ever blogged, wiki’d or tweeted? How about reviewed a product or restaurant online? Social Learning is simple technology-enabled, peer-to-peer learning.

Peer-driven learning has been happening for decades—at lunch, at the water cooler and in meetings. Web 2.0 technologies have just given it new life—and businesses a better means of managing and measuring it.

For example, a water cooler conversation can’t be recorded, nor is it searchable by others in an organization for later reference. But new technologies can help us convert small bits of information owned by individuals into searchable pools of information for entire communities.

Social Learning works best when it has a clear purpose and provides ongoing benefits to your learners and your business.

Intrepid’s Social Learning Approach

First, we uncover what and how your learners share with one another already. Then, we recommend the right technology to support and promote knowledge transfer on a broader scale.

Identify audience pain points and knowledge sharing practices upfront
Develop a "charter" to define the purpose of the social community and its promised user experience
Map current knowledge sharing practices to features or technologies most likely to be used by your audience
Utilize Design and Development services to create relevant content to “seed” your Social Learning Community
Employ professional community management resources to ensure Social Learning’s ongoing relevance and usefulness

With Social Learning, there's little mystery in why it can fail: ill-defined charter, insufficient monitoring, irrelevant or useless content, or excessive focus on technology instead of real user needs and interests. The challenge is identifying what makes it succeed.

Intrepid can help you harness technology and community-building best practices to create a useful and sustainable social learning program that improves business performance.