Client Profile: Leading Technology Provider
- 55,000+ Learners
- Geographically dispersed across North America
Intrepid Services Delivered: Training Delivery & Logistics
The Challenge:
- To deliver soft skills courses to 55,000+ employees in North America across all divisions and departments of the company
- To reduce resource management costs (particularly those associated with vendor instructors)
- To increase the efficiency and accuracy of class scheduling and fulfillment
Intrepid Solution:
- Delivered more than 1,000 days of soft skills training in just one year to more than 55,000 employees in North America and across divisions/departments
- Transferred knowledge and skills in key content areas for all employees, including: presentation skills, communication skills, business acumen, collaboration, interviewing and hiring, negotiations, interpersonal skills and career strategies
- Transferred knowledge and skills in key content areas for management, including: situational leadership, coaching for career development, change management and employee retention
- Scheduled training using Intrepid’s proprietary scheduling software, Intrepid Scheduling Solution ™ (ISS), to maximize utilization of variable resources
Client Benefits:
- Improved the speed and accuracy of fulfillment of course requests
- Reduced response times of 2-3 weeks to just 48 hours
- Fulfilled 100% of delivery requests, 99% without incident
- Exceeded Client requirements for satisfaction rates
