Client Profile: Global Financial Institution

Global presence and workforce
Human Resources identified clear performance gaps among top-line managers through Organizational Health Surveys
Managers themselves requested formal management training

To rapidly respond to sub-standard manager performance (communications, performance feedback, coaching, etc.) as identified in employee surveys
To measurably improve and standardize the performance of managers company-wide
To identify the best-fit training solution for their needs

Assessed Client learning needs against 2 off-the-shelf solutions per Client request
Recommended a third custom-developed program to more precisely meet learning requirements
Defined key program learning objectives based on Client’s desired changes in manager behaviours and decision-making
Customized a 2-day management development program for top-line managers to address specific performance gaps and train participants in essential management skills
Piloted and vetted final program in 3 locations worldwide: US, UK and India
Provided train-the-trainer services outside of the US to enable Client to deliver program itself on an ongoing basis (Intrepid delivers ongoing US-based training)

Completed by 100+ managers worldwide, many of whom had never participated in formal skills training despite lengthy tenures managing people and teams
Received high ratings and positive reviews as “first-class” from the Client, training leaders and participants worldwide
Built delivery models that incorporate the unique requirements of locations worldwide to enable ongoing training delivery